Online Workshop supporting food and drink businesses at the start of their journey and considering engaging with retail, wholesale and large customers.

Delegates will benefit from insight into the practicalities of trading with larger customers and some of the tactics to set them up for maximum efficiency, profitability and success. Often, we focus on securing the sale with the customer but what comes next and how can we sustain these relationships for the long term?

Larger operators are often reluctant to trade with small businesses, perceiving them as lacking infrastructure and resource to trade efficiently. This workshop will help navigate and simplify these early interactions, instilling confidence in both customer and supplier.

This session is designed for SME’s who are not currently trading with or who are considering trading with larger customers. Key takeaways will involve.

· How to manage and exceed customer expectation

· Ensure your business is easy to trade with

· Efficiencies in supply chain and dispatch to simplify trading

· An understanding of possible compliance requirements mandated by larger customers

· Practical tips for sustainably scaling up and meeting growing demand.