24 September 2019

Glasgow & Clyde Valley

Venue: Grant Thornton, 110 Queen Street, Glasgow

Time: 09:30 to 15:30

Any interruption to your supply chain could seriously harm your business. Over the past two years we've seen critical CO2 shortages, a fipronil egg contamination incident and who knows what disruption EU Exit could bring to businesses. Social media means that any issues could be known by your customers before they hit your desk.

 

On the other hand, handling a crisis well can help maintain your customer’s trust and loyalty.

 

Back by popular demand, this course will help you prepare for the different stages of handling a crisis.

 

  • Access expert guidance on preparing a crisis management strategy.
  • Learn more about the support available to safeguard your business during a crisis.
  • See what works to maintain customer confidence.
  • Find out how to manage the media and your reputation.
  • The event includes an incident scenario enacted by our panel. This real-time crisis simulation will help you learn from the experience of our experts and gain insight from a legal point of view, a manufacturer’s perspective, the media and communications side of a crisis, and other aspects such as insurance and risk management.

 

Guest Speakers:

  • Gary Stephenson, Global Regulatory & External Affairs Director, Devro
  • Geoff Ogle, Chief Executive, Food Standards Scotland
  • Sian MacKenzie, Senior Communications Manager, LUX
  • Hal Shaw, Associate Director - Product Recall & Contamination, Aon 
  • James Chadwick, Partner and Head of Food and Drink - Scotland, Grant Thornton UK LLP
  • Kevin Clancy, Senior Associate, Shepherd and Wedderburn LLP