What can I say – we have worked alongside colleagues at Interface since 2019 with over 20 different projects under our belt. Each project has sharpened and nudged us forward. This genuine relationship has also led to a long‑term partnership with UWS and connections with multiple universities. From immersive tech to engineering, sustainability and now social robotics, Interface has helped us open ourselves up to fresh, innovative thinking with real impact. It’s a win‑win‑win.”
Mike Benson, Director, The Scottish Crannog Centre

Crannog Staff and Volunteers

Background

The Scottish Crannog Centre, located on Loch Tay in Perthshire, is an award‑winning museum and living history site dedicated to caring for, researching and sharing the stories of Scotland’s Iron Age crannogs. Through reconstructed dwellings, experimental archaeology, traditional crafts and immersive interpretation, the Centre brings to life how people lived, built and engineered over water some 2,500 years ago.

Since the original Interface‑supported project, the organisation has undergone a period of profound change. Following the devastating fire in 2021, the Centre relocated to a larger, better‑situated site at Dalerb on Loch Tay. This move accelerated its transformation from a successful but ageing visitor attraction into a values‑driven, museum‑focused organisation with social justice, sustainability and community at its heart. The Centre has since more than tripled its income, doubled staff numbers and embarked on a £6m redevelopment programme, including the construction of a new, full‑scale crannog using predominantly Iron Age techniques and materials.

All of this growth has been underpinned by long‑term collaboration with universities across Scotland, brokered and supported by Interface.

The Challenge

As the Centre evolved, it faced multiple, interconnected challenges:

Meeting these challenges required specialist academic expertise, fresh perspectives and the capacity to experiment – resources that are difficult for a small cultural charity to access alone.

The Journey and Interface’s Role

Interface has played a sustained, strategic role since 2019, acting as a trusted connector between the Scottish Crannog Centre and academic expertise. Innovation Engagement Executive Lorna Watson worked closely with Director Mike Benson and the wider team to understand evolving ambitions and identify the right academic partners at each stage of development.

Rather than a single intervention, Interface enabled a portfolio of collaborations that grew alongside the organisation, spanning technology, engineering, design, sustainability, social impact, marketing and robotics. Over 20 projects have now been delivered, many supported by Scottish Funding Council Innovation Vouchers and follow‑on funding.

Key Collaborations and Developments

Immersive Technology and Interpretation (University of the West of Scotland)

The original Innovation Voucher project with UWS laid the foundations for a step‑change in interpretation. It delivered:

These outputs informed the creation of a new gallery and continue to shape the Centre’s approach to storytelling, helping collections to “sing” to different audiences. The partnership has since expanded to include branding, marketing, student placements, VR development and sustainability‑focused projects, forming a long‑term strategic relationship.

Artefacts, Design and Creative Media (UWS & UHI)

Follow‑on projects that brought unseen artefacts to life and enhanced The Crannog brand include:

Engineering the Iron Age (Heriot‑Watt University)

As part of the move to Dalerb, Interface connected the Centre with Heriot‑Watt University engineering students to explore the structural ingenuity of crannog construction. Working alongside craftspeople, archaeologists and engineers, students designed interactive model crannogs made from sustainable materials reclaimed from the main build.

These hands‑on models, launched in spring 2025, allow visitors to experiment with forces, stability and construction strategies, translating Iron Age engineering into playful, contemporary learning. For students, the collaboration reframed engineering beyond industrial contexts, highlighting sustainability, logic and longevity.

Crannog Building

Measuring Social Impact and Sustainability (University of Glasgow)

A 2023/24 student placement focused on articulating the Centre’s societal impact. This work examined:

The project helped evidence a sustainable museum model based on growing materials, skills, partners and audiences, supporting award submissions and future funding.

Film, Storytelling and the Rebuild (Edinburgh Napier University)

A filming placement documented the reconstruction of the new crannog, capturing traditional skills, community participation and the ambition to create a national museum with activism and inclusion at its core. This content supports interpretation, fundraising and digital engagement.

Looking Ahead: Social Robotics (University of Glasgow, 2026)

The next phase of innovation will explore human‑centred social robotics. In a co‑design research partnership, researchers will work with staff and visitors to prototype robots that enhance public engagement, for example, supporting tours or multilingual interpretation while reflecting the Centre’s values of inclusivity and care.

Impacts on the Organisation and Community

Organisational Growth and Resilience

Innovation and Visitor Experience

Community and Social Impact

Skills, Learning and Talent Pipeline

Academic Benefits

Academic partners have gained access to a rich, real‑world testbed for applied research and teaching. Students engage with authentic challenges, while universities strengthen their civic mission and visibility. Relationships have extended into advisory roles, placements, curriculum enrichment and long‑term research collaborations.

Moving Forward

The Scottish Crannog Centre demonstrates how sustained academic collaboration – enabled by Interface – can transform a small heritage organisation into a resilient, innovative, community‑centred national museum. Geography has proven no barrier to excellence; instead, partnership, curiosity and shared values have driven growth, impact and ambition far beyond the loch shore.

Revolutionising gluten-safe food production

Background

Prozymi Biolabs Ltd, an Edinburgh based biotechnology start-up was founded with a mission to revolutionise gluten-free food production. With a significant portion of the UK population affected by gluten-related disorders, including coeliac disease, gluten sensitivity and IBS, there is an increased demand for gluten-free products. However, existing gluten-free options often lack the taste, texture, and nutritional value of traditional gluten-containing foods, posing challenges for consumers.

Scientists from Prozymi Biolabs are testing a new enzyme technology that degrades gliadin, the protein that causes food sensitivities.

The Journey

Since its inception in early 2021 Prozymi Biolabs has experienced rapid growth and made a significant impact in the biotech world – more specifically in gluten-safe technology.

Co-founders Ioannis Stasinopoulos and Andreas Andreou were awarded their PhD’s at the University of Edinburgh and came up with the idea of developing a pioneering method of making gluten-safe bread while baking sourdough bread in their spare time. Receiving seed funding through the University of Edinburgh’s Data Driven Entrepreneurship program, which supports high growth start-ups associated with the university, gave Prozymi Biolabs the kick-start required to embark on their journey revolutionising the gluten-free bread experience.

Following an introduction via the student enterprise team at Edinburgh Innovations, Louise Arnold, Business Engagement Executive at Interface, has supported the Prozymi Biolabs team since they started, helping them navigate the academic research and development landscape, making relevant connections into universities, support networks and funding.

Some of these connections and projects include:

The Benefits

Prozymi Biolabs are creating employment opportunities, generating collaborations with university facilities and provide experiential learning opportunities for students through Interface support. The project outcomes could yield multidimensional benefits in the future as follows:

Benefits to Prozymi Biolabs

Benefits to Academics

Next Steps

Prozymi Biolabs’ innovative approach to gluten-free bread production has the potential of transforming the food industry, offering consumers high-quality gluten-free products with improved taste, texture, and nutritional value. Through collaboration with academic partners and participation in incubator programs, the company is poised to further advance its research and development efforts, paving the way for a new era of gluten-free innovation.

Next steps for Prozymi Biolabs include:

Danu Robotics is developing a revolutionary robotic waste sorting system to help the waste management industry significantly increase their productivity, prevent valuable resources going into landfill, boost the circular economy and clean up the environment.

Background

The world generates 3 billion tonnes of domestic solid waste annually, less than 10% of it is recycled. Worldwide, recycling sites require human intervention to pick out contaminants, which can pose health risks and is extremely inefficient.

Xiaoyan Ma founder of Edinburgh-based, clean tech company Danu Robotics, has combined her expertise in high performance computing (HPC) with her passion for the environment to revolutionise the efficiency of the recycling sector by developing an AI-powered, robotic sorting system.

She explained: “I have been a committed environmentalist since I was a teenager and always recycled my household waste, but I’d never thought about where it ended up. So, a couple of years ago, while I was studying, I decided to look into the whole process, and I was shocked at how inefficient it was.”

The Challenge

As a team of one, Xiaoyan needed help in identifying additional resources to support the development of the robotic solution. She required both experts in robotics and hardware development. She also called for help with software development and computer vision expertise. Experts in advanced data analytics and image recognition capability, would help develop a more accurate machine learning algorithm and object classification to enable the robotic system to differentiate between recyclable materials and general waste.

Following an introduction from John Hill, her student enterprise advisor at Edinburgh Innovations, Interface made several connections to different academic teams to support Danu Robotics on their journey of development.

The Solution

Interface connected Danu Robotics into the Design Manufacturing & Engineering Management (DMEM) department, at the University of Strathclyde. The DMEM students undertook a six-month project researching and developing the robotic picker equipped with a camera to identify objects and an appropriate algorithm to instruct the picker to pick out the recyclables and place them in a designated area. The robotic picker needed to meet predefined performance requirements, and in addition, the solution had to be durable, recyclable/sustainable, affordable, portable and re-programmable. Several options were considered to design robotic pickers that were fit for purpose ranging from, a custom solution where the robotic picker uses a suction and release mechanism rather than grab and release, to the modification of an off-the-shelf robot arm/picker to the combination of hard robot and soft robot.

In conjunction to this project, Interface also connected Danu Robotics into EPCC at the University of Edinburgh to develop software for identification and classification of objects and to define suitable hardware, including sensors and cameras, for the robotic picker.

The software development phase required development of a machine learning algorithm that takes image data and sensor data to differentiate recyclables from the general waste. The company had to build up a waste image database to help the system identify contaminants, the collection of the image data was supported by Glasgow City Council. Each item in this visual database was then labelled by a specialist data processing company and the updated database used to ‘train’ the machine learning algorithm to identify what can and cannot be recycled.

With initial system training complete, the software required further development to direct the robotic sorting system to remove contaminants from a moving conveyor belt as efficiently and effectively as possible. Working with EPCC’s Cirrus supercomputer resources, accelerated the development of the project, with two months of lab tests to integrate the software with the robotic hardware, followed by a three-month trial of the prototype system at Glasgow City Council’s recycling centre.

The initial collaboration with EPCC was funded by a SFC Innovation Voucher, then EU Horizon 2020 (H2020) funding which in turn helped leverage £70K in a SMART Scotland grant. They have recently secured SFC Advanced Innovation Voucher funding to continue development work with EPCC.

Other opportunities which Interface have been instrumental in assisting Danu Robotics with include:

The Benefits

  • The development of a revolutionary robotic system for the recycling and waste management industry to significantly increase recycling efficiency;
  • Danu Robotics’ prototype can work at 40 picks per minute versus trained human operators that work around 10-20 picks per minute.
  • It can reduce the contamination rate from current level of 50%, to 10% to below 1% while saving on operating costs ranging from 30% to 100%.
  • The technology can be used by any recycling facility worldwide regardless of its size, its current technology or location. It can support recycling activities in both developed countries and developing nations.
  • Danu Robotics’ efforts are paying off with several large European recycling companies showing interest in the product.
  • Since inception in 2020 Danu Robotics has grown from 1 to 10 employees and has raised £275K from Sustainable Ventures and Old College Capital, £160K Smart funding, £75K EDGE Funding, £43K in support from Higgs Business Incubation Centre and £20K from SFC innovation voucher scheme.

The Get Set Yeti app is in development, themed around a clan of yeti characters, that allows younger children to understand their emotions, through discovering ‘emotion beasties’, enabling difficult concepts to be put across in an age accessible and engaging way.

Background

Get Set Yeti is a Digital Education business, that specialises in using storytelling and character-based learning to make Growth Mindset accessible to younger children at school and at home.  They aim to level the ‘educational playing field’ by helping children from all walks of life develop the skills to become confident, resilient learners.  They also provide materials for parents to build their confidence and capacity to do the things at home that have an impact on creating solid school foundations in Early Literacy and Early Numeracy.  

Get Set Yeti supports educators and parents to help children develop learning resilience and confidence through building a growth mindset, and through emotional literacy. They offer a range of programmes and resources themed around a clan of yeti characters.  

The company came into existence through recognition of a need in the field and has been developed by its founder Carol Arnott. An experienced practitioner both in Primary and Community Education, Carol employed Growth Mindset techniques initially to develop a rhyming story to help local families struggling with learning confidence. The story of “The Yeti’s Roar” was born, developed into a book which grew into a learning programme that was successfully trialled in several local schools and nurseries in the Dundee area.  

Developing the programme became a passion of Carol’s and with the help of Business Gateway and the Elevator Business Accelerator, where Carol was introduced to Interface, her business began and demand quickly developed to the stage of looking to grow the team and expand into other cities – then Covid hit.  Unable to get into schools due to closures and distancing regulations and with other contracts put on hold it became apparent that digital learning was the way forward.  A new site was built and ‘Get Set Yeti’ evolved and grew. 

The Challenge

Get Set Yeti was created to provide Growth Mindset resources for children under 8 due to the lack of material available. In the educational climate, there was a growing need for children to learn to be more resilient in learning and it was widely recognised that learning to develop a ‘Growth Mindset’ could successfully meet this need. 

Get Set Yeti was interested in developing an app or platform that could help young children understand and process emotions using Growth Mindset to help maintain positive mental health.   

The Solution

Through the Accelerator in Dundee, Carol met Lorna Watson of Interface who identified University of Dundee’s Dr Michael Crabb (School of Science and Engineering) and Dr Alexia Barrable (School of Education and Social Work) who had the required academic expertise to develop an app that could help younger children develop emotional literacy and self-regulation. This initial project was taken forward with a £5000 Standard Innovation Voucher.  

The team at the University of Dundee helped initialise ‘The Yeti Field Guide to Feelings’ app to help children develop emotional literacy, supported by parents and educators.   

Based on the premise that deep in the forest on top of Yeti Mountain the yetis sometimes come across ‘Emotion Beasties’ that have escaped from children in the villages below. Once caught, the yetis learn how to look after them using their special book ‘The Yeti Field Guide to Feelings’.  They learn that caring for feelings takes practise and learn techniques to manage them through online interaction and additional printable activities and resources.   

The app will incorporate: 

This innovation sits right at the heart of Get Set Yeti’s core strategy as it uses process design to help children and families understand difficult concepts and gives them the tools to develop skills to learn successfully using Growth Mindset techniques. 

The Benefits

The Next Steps

Get Set Yeti have transitioned through the restrictions brought about by Covid19, transforming from a localised, face-to-face delivery company to an online-learning portal with international potential.  

Following on from this initial project the relationship between Interface and Get Set Yeti has continued to grow and there have been several more successful student projects/placements for a range of things from marketing to behavioural analysis as follows: 

Due the restrictions brought about through Covid19 Get Set Yeti pivoted to produce a digital version of their material and with the help of Abertay University the company developed a digital marketing strategy to promote their digital offering and transform from a localised business to offer their products nationally and develop a marketing campaign to appeal to local authorities, head teachers, infant teachers and parents. 
 
A successful student placement project with the University of West of Scotland helped Get Set Yeti achieve a targeted marketing campaign appealing to potential clients and partners; utilising social media and other appropriate available channels. 

The University of Stirling undertook some behavioural analysis to help Get Set Yeti understand and develop customer personas to allow them to enter new markets and target their future campaigns for maximum impact.  
 
University of Highlands and Islands students are currently working directly with the Musical Director and CEO to help devise a digital marketing and social media campaign to promote an album of original ‘Yeti Songs’ to enhance the delivery of Growth Mindset learning to younger children and their families. 
 
 

ZAZA & CRUZ to create a unique natural skincare blend using by-products of the whisky distillation process to rejuvenate and moisturize the skin whilst also shielding against cellular damage and anti-aging.

Background

ZAZA & CRUZ is a natural skin care company that aims to provide high-quality natural ingredients at a reasonable price. Its mission is to make its customers feel confident in their skin.

Rebecca Hastings, a makeup artist, and beauty specialist founded the company in 2013. Her children inspired the company’s name. As a make-up artist, she became increasingly concerned about what was in the products applied to the skin of her clients and her children.  Consequently, she researched the most beneficial natural oils and botanicals in 2011 and created her unique natural blend of ingredients that rejuvenated and moisturized the skin while also shielding against cellular damage and anti-aging.

The Challenge

Kirsty of Interface met Rebecca at a HIE event in 2019, where they discussed the innovation potential of her business.  They chatted about the beneficial effects on aging of the skin that the sake yeast fermentation process was proven to have by a Japanese company SK 11 in the 1970’s. The resulting complex that was created is now used throughout the whole Japanese skincare range.  This led on to a conversation about the potential of whisky in skincare.

ZAZA & CRUZ were looking to use natural ingredients and processes to develop an active antioxidant/enzyme extract from whisky which would help with skin rejuvenation and could be used in their luxury skincare range.

Rebecca, founder of ZAZA & CRUZ was seeking to find out if the antioxidants and enzymes produced during the whisky distilling process could prove beneficial for skin rejuvenation in collagen and cell turnover, and if they could be extracted to become a natural ingredient in her skincare products.

The use of the findings will enable ZAZA & CRUZ to infuse a brand of whisky into their luxury skincare line. This in turn will benefit the partner of the whisky brand to tap into a wider cosmetics market.

The Solution

Robert Gordon University came forward to support Rebecca’s ideas, and Kirsty stayed on hand to support Rebecca with discussions. Rebecca felt that the expertise and enthusiasm from the team at RGU were the right fit for her and so moved forward with an Innovation Voucher

The project focussed on extraction, analysis and testing to discover and prove that the active and complex mix of antioxidants, enzymes and plant phenols released from whisky during the distillation and fermentation process could be extracted and provide a natural and safe solution for the skin which could then be used in the whole luxury line of skincare products for the consumer.

Firstly, the project looked at the antioxidant capacity of pot ale and effluent samples from whisky distillation using different assays as well as evaluating their toxicity at a cellular level. This was then applied into the formulation of the skincare products. Finally, an assessment of their antioxidant activity, that is, their protective effects on skin, was investigated.  It was found that placing the nutrients from whisky in skincare can help to boost the skin and help fight free radical damage from the environment.  In addition, polyphenols from whisky have the added benefit of helping to reduce inflammation, puffiness, and calms redness in the skin; making is a great ingredient to use in a moisturiser every day.

The findings from this collaboration will enable ZAZA & CRUZ to infuse a brand of whisky products into their luxury skincare line that can benefit consumers’ skin.

The Benefits

The benefits to ZAZA & CRUZ:

The Crover – the world’s first robotic device that ‘swims’ through grains to monitor their condition.

Background

Crover Ltd https://www.crover.tech has developed the world’s first small robotic device, known as a ‘CROVER’, that monitors cereal grains stored in bulk inside grain bins or storage sheds.  The CROVER device can “swim” within the grains and uses on-board sensors to measure local parameters, such as temperature and moisture, to build a full map of the conditions within the grains. Unlike current grain monitoring solutions that measure only one variable and have limited reach, the CROVER’s remote monitoring capabilities provide real-time data across a range of measurements allowing grain storekeepers to identify critical conditions, like hotspots early and maintain quality of the grains through proactive management.

Crover Ltd were a start-up when they initially approached Interface in 2019, they have since grown from two co-founders to 20 employees.

Since 2019 they have secured significant investment, raising over £600k in innovation prizes and grants (including Scottish Enterprise and Innovate UK). They then opened a seed funding round for investors and hit their £150k target.

The Challenges / Solutions

“When we initially met Interface, we didn’t have a specific R&D challenge as we were focused on developing our product inhouse. An obvious area for support would have been in the areas of design and engineering, however, through discussions with Louise, she assessed how our business worked and proposed that we undertake a project with the Scottish Financial Risk Academy (SFRA). The project with the SFRA helped us determine precise financial estimates of the value of Crover data to grain storekeepers and its impact on the grain storage economics. Understanding the financial impacts of Crover’s monitoring capabilities, had wider implications such as being able to quantify monetary value to grain insurers, and the potential to reduce insurance premiums for farmers and grain merchants.” Lorenzo Conti, Co-founder Crover Ltd

Following on from this initial project, one of the main technical challenges Crover Ltd faced related to the precise location tracking of the device within the grain bulk. Conventional signals, such as GPS and WiFi, did not work due to their inability to penetrate the solid grain bulk so a novel approach was required. Crover Ltd had undertaken some initial testing of different solutions, however they needed to tap into academic expertise in ultrasonic waves, positioning systems, electromagnetic signals, wireless sensor network (WSN) and Simultaneous Localization and Mapping (SLAM), to help improve the accuracy of the device location.  Interface connected them to the University of Glasgow who undertook an initial feasibility into a means of measuring and identifying the location of the robotic device in bulk grain storage.  This was initially funded by an Impact Accelerator Account fund of £10k, which then led onto a further project where University of Glasgow and Crover Ltd secured a further £27K to continue the project to a successful conclusion.

Since the initial collaboration Interface has assisted Crover Ltd embark on several other successful collaborations focusing more on the future enhancement and performance improvement of the robotic device, by tapping into design and engineering expertise from several Scottish Academic Institutions.  These involved:

The Benefits

The benefits resulting from the numerous collaborations which Interface have helped broker have undoubtedly helped Crover Ltd in both product development and business growth terms.  Interface has helped open doors for Crover Ltd and helped Lorenzo and his team to establish strong links with academia resulting in some innovative and exciting developments.

Since its inception in 2019 Crover Ltd has grown from 2 employees to over 20 employees, has raised significant investment and secured over £600K in innovation prizes and funding.

Background

In his spare time, Mark Yeadon, founding Director of c-monsta, is an avid surfer.  It was during his surfing trips that Mark became frustrated about the lack of way to allow his surf kit to dry, keep it all together and transport in a convenient manner.  This led to the development of an early-stage prototype of a wetsuit dryer, a form of hanger, shaped so that boots and gloves could be hung in an inverted position, allowing them to dry; with a further row that could also hold a wetsuit.

It just so happened that the shape Mark had created looked very much like a sea-monster, and so c-monsta was born!

Throughout the development stage, Mark produced several working prototypes, so he knew the concept was viable and that it functioned effectively.

Challenge

Mark was looking to work in collaboration with a university partner to develop the product further by enhancing the design, minimising the use of materials, and identifying the best possible materials that could be used in the manufacturing process.  Design expertise was needed to make the product fully market ready.

Solution

After being referred by Elgin Business Gateway, Carol-Ann Adams from Interface successfully partnered Mark with Nick Bell from the Product Design Engineering Department at Glasgow School of Art (GSA).

The project focused on optimising the design by taking advantage of the product design skills, detailed materials knowledge, and extensive network of manufacturers that GSA has, to develop a design that would have great functionality and could be manufactured at a price point that would make the product commercially viable.

The collaboration was an immediate success, using GSA’s skills and the client’s network of surfers to develop a product that was viable for manufacture in Scotland.   Glasgow School of Art has excellent facilities – including 3D Computer Aided Design software, 3D printing facilities and a full wood and metal workshop – all of which were utilised for this project.

 This first stage project was funded by a Scottish Funding Council Standard Innovation Voucher.

Benefits

Company

The novel aspect of this product is the combination of features that allow the surfer or watersports enthusiast to air dry their wetsuit, boots and gloves effectively and without using electrical power. The geometry of the product allows the optimal positioning of the equipment – enabling water to drain out and to allow airflow to quickly dry the kit ready for the next session.  By keeping the equipment dry, this design also extends its lifespan.

The added bonus is that the hanger keeps all the equipment organised and in one place – so the surfer should never forget a key item. There are no products on the market that have this combination of features and functionality.

The product has now been developed and sales have surpassed expectations, as more people have been taking up outdoor pursuits such as wild water swimming.  

Scottish Economy

It is hoped that the manufacturing of the final product will be done in Scotland – building on links that both the client and GSA have with Scottish manufacturers and as part of GSA’s commitment to the reshoring of manufacturing jobs. The geometry and manufacturing processes employed will be selected so that recycled plastic material can be used where possible.

Follow-on Activity

The company and academic then successfully applied for a Scottish Funding Council Student Placement Voucher to build on the solid foundation of the c-monsta product design. Callum Leitch, a student from GSA, worked with the company to refine the existing product architecture and materials to make it suitable for the needs of the snow sports market.

Benefits – Company

This follow-on project provided the company with a great opportunity to engage with the knowledge and expertise of the student and academic supervisor – reinforcing the links formed during the initial Innovation Voucher funded project.  By utilising the student’s Project Design Engineering skillset, the company is hoping to penetrate new markets and increase sales.

Benefits – Academic

This provided an excellent opportunity for the student to see first-hand the real-world commercial value and application of the skills they had developed during their degree studies and allow them to produce invaluable content for their portfolio.

The project also provided the basis of an excellent case study for the Product Design Engineering (PDE) department at GSA, showing the current students the real-world application of the PDE skills and processes; taking an initial idea right through the development process, through sketches, prototypes, design reviews and ultimately to a manufactured product.

Students do not often get the opportunity to see projects make it to market, so these types of client projects are invaluable at highlighting the value of the skills they are learning. It’s also a fantastic opportunity to show the value of the teaching/research/enterprise linkages, reinforcing the links between the PDE academic staff and Scottish entrepreneurs.

“From the outset, Callum not only brought enthusiasm to the project, he also took a solid analytical, methodical and practical approach to the problem of drying and storing ski kit. Callum’s design skills were bolstered by great communication skills which made him a pleasure to work with.”  Mark Yeadon, Director, c-monsta

Background

Established in Inverness in 2004 by Carole MacKintosh, Highland Counselling Services Ltd, trading as Scottish Counselling Services, has grown from a small local service provider into a market leading organisation covering the Scottish mainland and islands with adults, children and young people as their client groups.  Scottish Counselling Services provides a confidential counselling service to both the private and public sector for a wide range of life-affecting issues.

Challenge

Looking to the future sustainability of the business, the lack of suitable software that could handle the varying requirements of the business had reached a critical point. Although Scottish Counselling Services had undertaken their own research, they had been unable to identify a software package that could meet the needs of their individual team members.  Scottish Counselling Services (SCS) wanted to work in collaboration with an academic with Computing Science expertise to develop a system which would more accurately meet their needs.
 

Solution

Interface was able to successfully match SCS with Dr Bruce Scharlau of the University of Aberdeen’s School of Computing Science.  Dr Scharlau had founded ‘The Software Factory’, an initiative created specifically for industry to realise their ambitions through work with the University to deliver software solutions.

Scottish Counselling Services worked with Dr Scharlau to develop a new system which would enable business growth whilst taking account of secure data storage of records, and efficient work-flow processes. No such system previously existed, so the project output was instrumental in enabling the business to move forward, refining its service offering, thereby securing future sustainability.

The project was funded by a Scottish Funding Council (SFC) Standard Innovation Voucher.

Benefits

The new online system moved the staff from working with paper forms, a telephone, and managing staff and appointments via a spreadsheet to an online prototype, saving a day per week in admin work. This was all set up within the web application with encrypted records and minimal risks to privacy. The system has proven invaluable to the company.

We are now using our software and I am really enjoying having a focused system that we are all connected to. I am constantly delighted with the feedback from our team and how easy they all seem to be finding it. It has been such a good project for us all.  Carole MacKintosh, Managing Director

Follow-On Activity

After such a successful initial collaboration, Scottish Counselling Services and the University of Aberdeen continued their collaboration with work to further develop and advance the software in preparation for commercialisation; enabling it to be offered under a subscription service that could be offered to other counselling providers, introducing a new income stream for the organisation.  This application will also enable SCS to improve efficiencies within the business, and thus spend more time on business development, generating additional income in a cost-efficient manner.

This work was part funded by an SFC Advanced Innovation Voucher.

This has been an amazing and challenging project but one that I am really proud to have been a part of.  I feel excited about future developments and opportunities that I know will evolve because of what has been produced.  Carole MacKintosh, Managing Director

Building on the previous collaborations, an internship was then created to consolidate the ‘lite offering’ of a Session On Demand platform designed to aid secondary and primary schools in Scotland in offering counselling to all of their pupils.  This project used the same student from the University of Aberdeen who was involved in the initial collaboration and was funded by an SFC Student Placement Innovation Voucher.

My experience of the project has been extremely positive.  The prospect of being part of a team developing a web application from the beginning felt daunting, however the team were supportive and patient throughout.  I felt out of my comfort zone many times as I was working in an area that I had no previous experience in, however, we managed to work out what was needed by organically processing and checking out what worked, what didn’t work and what need amending.  It came together from actively listening to each other but mostly from the expertise and guidance of the development team.  This was an experience I enjoyed and feel that what we have achieved will have a positive impact on our service users and organisations.

The additional commercial benefits include being able to demonstrate our innovation and credibility as an organisation to potential clients.  This I feel has opened many doors and also created many more opportunities.  It has also helped expand my own thinking on how to create additional opportunities.  Carole MacKintosh, Managing Director

Additional activity

Scottish Counselling Services also worked with both the University of Edinburgh Business School and the University of Strathclyde on various student-based projects to aid in the growth and development of their business.